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FixSure Terms and Conditions

1. Introduction

These Terms and Conditions (“Terms”) govern all services offered by FixSure, LLC, a Kansas limited liability company (“FixSure,” “we,” “us,” or “our”) and constitute a legally binding agreement between FixSure and the individual or entity subscribing to, purchasing, or using our services (“Client,” “you,” or “your”).

By subscribing to or using any FixSure service—including but not limited to residential or commercial maintenance plans, bundled services, or add-on offerings—you agree to be bound by these Terms and all incorporated documents, including the current FixSure Scope of Work (“SOW”), which outlines the scope, deliverables, limitations, pricing structure, and responsibilities applicable to each service tier.

The SOW is incorporated by reference and accessible at:

https://www.fixsurehome.com/knowledge/article/46

The most recent version of the SOW in effect at the time of subscription or renewal shall apply.

If you do not agree to these Terms, including the SOW, do not enroll in or use FixSure services.

These Terms apply to all Clients, regardless of whether the selected plan is Residential or Commercial, or whether services are billed monthly, quarterly, or annually.

2. Definitions

For the purposes of these Terms and Conditions and the Scope of Work (SOW), the following terms shall have the meanings ascribed below:

  • Client: The individual, household, company, landlord, or property representative subscribing to or receiving services from FixSure.
  • Property: A residential or commercial building, unit, or facility designated by the Client as the location where services are to be performed.
  • Residential Property: A dwelling or building primarily used as a private living space, such as a home, apartment, duplex, or condominium.
  • Commercial Property: A building or unit primarily used as a workplace, business, institution, or rental facility, including but not limited to offices, restaurants, retail locations, schools, or multifamily buildings.
  • Covered Services: The maintenance, inspection, or seasonal services included in the Client’s active subscription plan as defined in the Scope of Work.
  • Subscription Plan: Any recurring maintenance plan offered by FixSure (e.g., HomeFix, SafeHome, SeasonShield, FixSure Plus) which includes defined services, billing terms, and visit schedules.
  • Add-On Services: Optional services not included in the standard Subscription Plan and available only by separate request and approval by FixSure.
  • Scope of Work (SOW): The document located at https://www.fixsurehome.com/knowledge/article/46, which is incorporated by reference and outlines specific service categories, deliverables, visit timing, limitations, exclusions, and pricing terms.
  • Visit: A scheduled on-site maintenance, inspection, or seasonal service session performed by FixSure at the Client’s Property.
  • Service Window: The time range during which a technician is scheduled to arrive at the Property to perform a Visit (e.g., 8:00 AM–12:00 PM or 1:00 PM–5:00 PM).
  • Billing Cycle: The recurring billing period for the Client’s Subscription Plan (monthly, quarterly, or annual), during which services are rendered and payments are due.
  • Effective Date: The date on which the Client subscribes to services, triggering the commencement of the agreement and the application of the current SOW and pricing.

3. Scope of Work & Plan Overview

3.1 Subscription Plans

FixSure offers tiered maintenance subscription plans for both residential and commercial properties. Each plan includes defined services, visit frequency, and operational limitations, which are described in detail in the current Scope of Work (SOW) available at https://www.fixsurehome.com/knowledge/article/46. Plans may include monthly minor repairs, quarterly inspections, seasonal maintenance, or a bundled combination thereof.

By enrolling in any Subscription Plan, the Client agrees to the coverage, exclusions, and responsibilities described in both these Terms and the linked SOW.

3.2 Scope of Services

FixSure’s services are designed to provide preventive and routine property maintenance. Covered Services may include:

  • Basic handyman repairs
  • Safety inspections
  • Seasonal property upkeep
  • Maintenance documentation and service reports
  • Recommendations for additional or out-of-scope needs

The services included in each plan are limited to those listed in the applicable section of the SOW. FixSure shall not be responsible for providing any services not expressly included in the Client’s subscribed plan.

3.3 Exclusions

Services that require a licensed trade professional, extensive disassembly, code compliance inspections, emergency response, or access to unsafe/obstructed areas are not included unless separately quoted and approved as an Add-On Service.

A comprehensive list of general service exclusions is found in the SOW and in Section 9 of these Terms.

3.4 Add-On Services

FixSure may, at its discretion, offer additional services beyond the scope of the Client’s active plan. These Add-On Services are subject to technician availability and are not guaranteed. Approval is required before any Add-On Service is performed. Pricing and payment terms for Add-On Services will be disclosed at the time of scheduling and billed separately.

4. Service Categories & Coverage

Each FixSure Subscription Plan includes one or more of the following service categories. Specific tasks, visit limits, material allowances, and exclusions are detailed in the Scope of Work (SOW) at https://www.fixsurehome.com/knowledge/article/46. The plan selected by the Client determines which services are included and how often they are provided.

4.1 HomeFix

A monthly service providing general handyman repairs and minor maintenance tasks. Each visit includes up to one (1) hour of labor and up to forty dollars ($40) in materials. Tasks are limited to non-seasonal, non-licensed repair work and do not include inspections, diagnostics, or projects requiring permits.

4.2 SafeHome

A quarterly service consisting of a one-hour non-invasive property inspection. The purpose is to identify visible risks or emerging issues related to safety, plumbing, electrical, HVAC, and structural elements. The service includes a digital inspection report and maintenance recommendations. No repairs are performed under this category.

4.3 SeasonShield

A quarterly hands-on maintenance service focused on seasonal preparation. Each visit includes up to two (2) hours of labor and up to forty dollars ($40) in seasonal-use materials. Tasks are predefined by season (e.g., winterization, gutter cleaning, vegetation trimming) and designed to preserve building performance and reduce weather-related risks.

4.4 FixSure Plus

A bundled plan combining all three categories—HomeFix, SafeHome, and SeasonShield—into one comprehensive service package. Visits follow the standard timing and scope of each included category. Bundled pricing may apply based on property type, square footage, and billing frequency.

4.5 Service Customization and Upgrades

Clients may request to change their Subscription Plan or add additional service categories at any time. Upgrades will be reflected in the next billing cycle unless otherwise agreed in writing. Plan changes must comply with the structure, pricing, and eligibility terms defined in the Scope of Work.

5. Scheduling & Visit Policies

FixSure provides all services by scheduled visit. Visit frequency and timing vary by Subscription Plan. Clients are responsible for ensuring property access and providing timely communication as outlined below.

5.1 Visit Frequency

Service visits are provided according to the Client’s active plan:

  • HomeFix: Monthly
  • SafeHome: Quarterly
  • SeasonShield: Quarterly
  • FixSure Plus: Includes all three categories according to their standard frequencies

The specific services provided during each visit are determined by plan scope and are detailed in the Scope of Work (SOW).

5.2 Service Windows

FixSure technicians will arrive during a designated service window, generally between:

  • Morning Window: 8:00 AM – 12:00 PM
  • Afternoon Window: 1:00 PM – 5:00 PM

Exact arrival times are not guaranteed, and Clients are not required to be present unless entry requires in-person access or a waiver has not been provided.

5.3 Visit Notifications

Clients will receive a service notification via email and/or portal alert:

  • Residential clients: at least 72 hours before the visit
  • Commercial clients: at least 7 days before the visit

The notification will include the visit date, service window, and technician details.

5.4 Property Access

The Client is responsible for ensuring FixSure has safe, timely, and unobstructed access to all service areas on the Property. This includes garages, basements, utility rooms, crawlspaces, attics, and yards, as applicable.

Clients may authorize unattended entry by signing a Property Access Waiver. If unattended entry is not authorized, someone 18 years or older must be present during the service window.

5.5 Client-Initiated Rescheduling

Clients may reschedule a visit with at least 24 hours’ notice prior to the scheduled arrival window. Rescheduling requests must be made through the FixSure portal or by contacting Client Services.

Requests made with less than 24 hours’ notice may result in the visit being forfeited or subject to a rescheduling fee, at FixSure’s discretion.

5.6 Missed or Forfeited Visits

A service visit may be marked as forfeited and not rescheduled if:

  • The Client fails to provide access to the Property
  • The technician determines the work environment is unsafe
  • The Client repeatedly misses appointments or cancels without notice

Forfeited visits will not be refunded or carried over to a future billing cycle unless required by law.

5.7 Provider-Initiated Rescheduling

FixSure may reschedule visits due to inclement weather, safety concerns, technician availability, or other operational needs. In such cases, FixSure will make reasonable efforts to notify the Client in advance and reschedule within fourteen (14) days.

6. Billing & Payment Terms

6.1 Billing Schedule

Subscription fees are billed in advance according to the Client’s selected billing cycle:

  • Monthly: billed every 30 days
  • Quarterly: billed every 90 days
  • Annually: billed every 12 months

Each billing cycle begins on the Effective Date and renews automatically unless canceled in accordance with Section 7.

6.2 Payment Methods

FixSure accepts payment by:

  • Credit or debit card
  • ACH transfer
  • Other electronic methods as made available in the Client portal

The Client authorizes FixSure to charge the selected payment method on file for all subscription fees, add-on services, and applicable taxes.

6.3 Auto-Renewal

All subscriptions automatically renew for successive billing terms of the same duration unless the Client cancels the plan in accordance with Section 7. The Client will be billed at the then-current rate unless otherwise stated in writing.

6.4 Pricing Adjustments

FixSure may update its pricing at any time with 30 days' notice. Changes will apply to the Client’s next billing cycle. The current pricing structure is defined in the Scope of Work (SOW) and may be requested or accessed at any time.

6.5 Late Payments

If payment is not received within ten (10) days of the billing date:

  • A late fee of $25 or 1.5% of the overdue balance (whichever is greater) may apply
  • FixSure may suspend scheduled visits or portal access until the account is brought current
  • Repeated non-payment may result in plan termination
6.6 Failed Transactions

If a transaction is declined, FixSure may retry the charge up to three (3) times within five (5) business days. The Client is responsible for updating expired or invalid payment details.

6.7 Add-On Services

Add-On Services approved by the Client will be invoiced separately unless otherwise agreed in writing. Payment is due at the time of service unless an alternative agreement is confirmed in advance.

7. Cancellations & Refunds

7.1 Client Cancellation

The Client may cancel their subscription at any time by submitting written notice via email or through the customer portal. Cancellation will take effect at the end of the current billing cycle. Access to services will continue until that period ends, unless the Client requests immediate termination.

To avoid auto-renewal, cancellation must be submitted at least 24 hours before the next billing cycle begins.

7.2 Refund Policy

All subscription payments are non-refundable, including:

  • Unused visits
  • Partial billing cycles
  • Early cancellation
  • Downgrades to a lower-tier plan

No credits or prorated refunds will be issued unless otherwise required by law or at FixSure’s sole discretion.

7.3 Refund Exception for Add-On Services

If an Add-On Service is approved and billed in advance but canceled before delivery, the Client may be eligible for a refund upon written request, provided no costs have been incurred by FixSure. FixSure retains the right to deduct any materials, administrative, or travel costs already expended.

7.4 Termination by FixSure

FixSure may terminate a subscription at any time, with or without cause, by providing at least seven (7) days' written notice to the Client. Immediate termination may occur without notice if the Client:

  • Violates these Terms or the Scope of Work
  • Fails to make timely payment
  • Interferes with technician safety or service performance
  • Provides misleading or false property information

If FixSure terminates service for convenience (not due to Client fault), a prorated refund may be issued for any unused portion of a prepaid term.

8. Client Responsibilities

To ensure timely, safe, and effective service delivery, the Client agrees to the following responsibilities throughout the term of their subscription:

8.1 Property Access

The Client must provide safe, unobstructed access to all areas required for service, including but not limited to:

  • Mechanical rooms, crawlspaces, attics, basements, garages, and utility closets
  • Exterior spaces (e.g., siding, foundation, yard equipment)
  • Entryways, interior rooms, and fixtures relevant to the scheduled task

Access must be available during the entire scheduled service window. If the Client is not present, unattended access must be pre-authorized via a signed waiver or lockbox/code system.

8.2 Authorization & Presence

If unattended access is not authorized, an adult (18 years or older) must be present at the Property during the service window to grant access and answer technician questions.

The Client agrees to provide any necessary keys, access instructions, or alarm codes as part of their access method. FixSure is not liable for missed visits due to denied or restricted entry.

8.3 Property Condition & Safety

The Client agrees to:

  • Disclose known hazards or structural issues
  • Secure pets and ensure all service areas are free of obstructions
  • Maintain working utilities (water, electricity, HVAC, etc.) necessary for service
  • Inform FixSure of any third-party work, changes, or installations that could impact service delivery

Technicians may cancel or pause a visit if unsafe or unsanitary conditions are present.

8.4 Cooperation During Visits

The Client agrees to:

  • Cooperate with technicians and refrain from obstructing or redirecting work
  • Provide timely responses to service-related communications
  • Review and approve or decline any optional service recommendations presented after a visit
8.5 Information Accuracy

The Client must provide accurate and up-to-date information regarding:

  • Property square footage and layout
  • Year built or most recent renovation
  • Occupancy use (residential or commercial)
  • Emergency contacts and authorized users (if applicable)

Failure to provide accurate information may result in additional fees, limited service delivery, or termination of the agreement.

9. Service Exclusions & Limitations

FixSure’s services are limited to those expressly included in the Client’s active Subscription Plan as defined in the Scope of Work (SOW). Unless separately approved and billed as an Add-On Service, the following categories of work are excluded.

9.1 General Exclusions

FixSure does not provide, and shall not be responsible for:

  • Emergency or same-day repair response
  • Renovations, remodeling, or construction services
  • Mold, asbestos, or hazardous material remediation
  • Pest, rodent, or wildlife control or removal
  • Roofing, structural, or foundational repair
  • HVAC system repair or replacement
  • Major plumbing reroutes or disassembly
  • Electrical rewiring, panel work, or high-voltage installations
  • Code inspections, permits, or government compliance tasks
  • Services requiring specialized trade licenses unless subcontracted by FixSure
9.2 Third-Party Equipment & Warranty Limitations

FixSure does not service:

  • Manufacturer-warrantied equipment requiring authorized repair
  • Proprietary or specialty systems requiring trade-specific training
  • Appliances, devices, or hardware that may be voided or damaged through routine maintenance

Any servicing of these systems is solely at the Client’s risk and discretion and must be approved as an Add-On Service where applicable.

9.3 Access & Safety Constraints

Services may be limited, paused, or canceled due to:

  • Lack of access or failure to provide safe working conditions
  • Inclement weather, seasonal limitations, or ground conditions
  • Dangerous or unstable structures, crawlspaces, or attics
  • Aggressive pets or unsecured animals on the Property
  • Client refusal to authorize entry or sign required documentation

In these cases, the visit may be forfeited or rescheduled at FixSure’s discretion. FixSure is not liable for missed or incomplete service due to conditions beyond its control.

9.4 Pre-Existing Conditions

FixSure is not responsible for identifying, diagnosing, repairing, or exacerbating:

  • Damage or defects that existed before the start of service
  • Deferred maintenance or improperly installed systems
  • Issues hidden behind walls, under floors, or in inaccessible areas

Any damage discovered or aggravated during a visit will be documented and disclosed to the Client, who may request a separate repair quote if appropriate.

10. Liability, Indemnification & Force Majeure

10.1 Limitation of Liability

To the fullest extent permitted by law, FixSure’s total cumulative liability for any claims arising out of or related to services provided—whether in contract, tort, negligence, or otherwise—shall not exceed the total subscription fees paid by the Client in the three (3) months immediately preceding the event giving rise to the claim.

FixSure shall not be liable for any:

  • Indirect, incidental, special, punitive, or consequential damages
  • Loss of business, income, data, or goodwill
  • Damages resulting from misuse, deferred maintenance, or Client failure to act on service recommendations
  • Damages caused by pre-existing conditions, third-party work, or hazardous materials
10.2 No Warranties

Except as expressly stated, FixSure makes no warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. Preventive maintenance and inspections do not guarantee the future performance or failure prevention of any system or structure.

10.3 Indemnification by Client

The Client agrees to indemnify, defend, and hold harmless FixSure, its owners, employees, contractors, and affiliates from any and all claims, damages, losses, liabilities, costs, and expenses (including attorneys’ fees) arising from:

  • Client’s breach of these Terms or the Scope of Work
  • Client’s failure to provide accurate property information
  • Unsafe or non-compliant conditions on the Client’s Property
  • Claims by third parties arising from Client negligence or unauthorized access
10.4 Indemnification by FixSure

FixSure agrees to indemnify and hold the Client harmless from any direct damages resulting from gross negligence or willful misconduct by FixSure or its technicians while performing covered services, provided the Client complies with all access, safety, and information obligations in these Terms.

10.5 Force Majeure

FixSure shall not be liable for any failure or delay in performing its obligations under these Terms if such failure or delay results from causes beyond its reasonable control, including but not limited to:

  • Natural disasters (e.g., storms, floods, earthquakes)
  • Fire, explosion, or utility outages
  • Labor shortages, strikes, or transportation failures
  • War, terrorism, pandemics, or government restrictions
  • Internet or service disruptions beyond FixSure’s control

In such cases, FixSure will make reasonable efforts to resume services as soon as practicable. If a Force Majeure event continues for more than thirty (30) consecutive days, either party may terminate the agreement without penalty by providing written notice.

11. Dispute Resolution & Governing Law

11.1 Good Faith Resolution

In the event of any dispute, claim, or disagreement arising from these Terms, the Scope of Work, or any FixSure service, the parties agree to first attempt resolution through good faith discussions. Either party may initiate such discussions by providing written notice of the issue and a request to meet or confer.

11.2 Mediation

If a resolution cannot be reached within fifteen (15) calendar days of written notice, the parties agree to submit the matter to non-binding mediation with a mutually agreed-upon mediator located in Riley County, Kansas. The parties shall share mediation costs equally unless otherwise agreed in writing.

11.3 Binding Arbitration

If mediation fails, the dispute shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) or a comparable body. Arbitration will occur in Riley County, Kansas, and the arbitrator’s decision shall be final and enforceable in any court with jurisdiction.

Each party will bear its own legal costs and attorney’s fees unless the arbitrator directs otherwise based on the conduct of either party.

11.4 Governing Law and Venue

These Terms, including any disputes or claims arising out of them, shall be governed by the laws of the State of Kansas, without regard to conflict of law principles.

Where court proceedings are permitted, the parties agree to the exclusive jurisdiction and venue of the state and federal courts located in Riley County, Kansas.

12. Termination & Cancellation

12.1 Term Commitment and Billing Period

All FixSure services are offered month-to-month by default unless otherwise agreed upon through a quarterly or yearly term plan. Each subscription term begins on the date of enrollment and automatically renews for successive terms of the same duration unless canceled in accordance with this Section.

12.2 Cancellation by Client

You may cancel your subscription at any time for any reason by providing written notice through your customer portal or by email to FixSure at least fifteen (15) days before the next billing cycle.

  • No refunds will be issued for unused services or the remainder of any active billing period.
  • Cancellation will take effect at the end of the current billing period.
  • If you cancel after a renewal has occurred, the cancellation will apply to the following term.
12.3 Cancellation by FixSure

FixSure reserves the right to cancel or suspend service at any time with at least thirty (30) days' notice to the Client. Immediate cancellation may occur without notice if the Client:

  • Fails to make timely payments
  • Engages in behavior that jeopardizes technician safety or interferes with service
  • Violates these Terms or the Scope of Work
12.4 Effect of Termination

Upon cancellation or termination for any reason:

  • All scheduled services will be cancelled
  • Access to the FixSure customer portal and associated tools may be revoked
  • Any outstanding fees become immediately due and payable
  • FixSure has no further service obligations beyond the end of the subscription term
12.5 Refund Policy

All payments made to FixSure are non-refundable unless otherwise required by applicable law or approved in writing by FixSure at its sole discretion.

13. Data & Privacy

13.1. Data Collection & Usage

FixSure collects and stores data related to each Client and their property as necessary to deliver, manage, and improve services. This includes:

  • Contact details (e.g., name, address, email, phone)
  • Property details and home condition reports
  • Media collected during service visits (e.g., photos, videos, body cam footage)
  • Client service history and usage data
  • Access codes for entry, where the Client has granted permission

FixSure may also document technician observations, internal notes, and service reports, which are visible to the Client through the customer portal.

13.2. Body Camera Use

FixSure technicians may wear body cameras during visits. This footage may be used for:

  • Service verification
  • Liability protection
  • Training and quality assurance
  • Marketing purposes (with identifying details removed or anonymized)
13.3. Communication

FixSure communicates with Clients via email, SMS, phone calls, and through the customer portal. Clients consent to these communications as part of service delivery.

13.4. Access and Transparency

All collected data is visible to Clients through the customer portal. FixSure currently does not offer a self-service data deletion mechanism, but Clients may contact support with questions or access requests.

13.5. Storage & Security

All Client data is stored in Odoo, our secure cloud-based system. FixSure implements administrative and technical safeguards to protect data from unauthorized access or loss.

13.6. Third-Party Access & Confidentiality

FixSure does not currently share personal or property data with third parties. However, FixSure reserves the right to share relevant data in the future with insurance companies, mortgage lenders, or other authorized partners to help reduce Client premiums or homeownership costs. In such cases, sharing will occur only with proper consent or as otherwise permitted by law.

All subcontractors, vendors, and authorized agents accessing data must sign confidentiality agreements or formal data processing agreements before receiving access.

13.7. Legal Compliance

Data may be disclosed without Client consent where required by applicable law, court order, or regulatory demand.

13.8. Privacy Policy

FixSure’s full Privacy Policy, which governs how data is handled, stored, and used, is available at:

https://www.fixsurehome.com/privacy-policy

14. Dispute Resolution

1. Informal Resolution First

In the event of any dispute, claim, or disagreement arising out of or relating to these Terms, the Scope of Work, or the services provided by Fixsure, the parties agree to first attempt to resolve the matter in good faith through informal discussions. Either party may initiate informal resolution by providing written notice of the dispute to the other party. The parties shall have fifteen (15) days from the date of such notice to attempt to resolve the issue through direct communication.

2. Binding Arbitration

If the dispute is not resolved informally within fifteen (15) days, it shall be submitted to binding arbitration administered by the American Arbitration Association (AAA) or another reputable arbitration body mutually agreed upon. The arbitration will be conducted in Riley County, Kansas, in accordance with the rules of the administering organization. The arbitrator’s decision shall be final, binding on both parties, and enforceable in any court of competent jurisdiction.

3. No Small Claims Exception

All disputes shall be resolved exclusively through arbitration as provided herein. The parties expressly waive any right to bring disputes in small claims court or other local tribunals.

4. Costs

Unless otherwise determined by the arbitrator, the costs of arbitration, including the arbitrator’s fees, shall be shared equally by both parties. Each party shall be responsible for its own legal fees and related costs.

5. Waiver of Class Actions

The parties agree that any arbitration shall be conducted only in their individual capacities, and not as a plaintiff or class member in any purported class, collective, or representative proceeding.

15. Governing Law and Jurisdiction

These Terms, including the Scope of Work and any documents incorporated by reference, shall be governed by and construed in accordance with the laws of the State of Kansas, without regard to its conflict of laws principles.

Subject to the binding arbitration provisions above, any legal action, suit, or proceeding arising out of or relating to these Terms shall be brought exclusively in the state or federal courts located in Riley County, Kansas. Each party consents to the personal jurisdiction of such courts and waives any objection to venue in those courts.

16. Force Majeure

FixSure shall not be held liable for any failure or delay in the performance of its obligations under these Terms if such failure or delay arises from circumstances beyond its reasonable control, including but not limited to:

  • Acts of God or natural disasters (e.g., floods, tornadoes, earthquakes)
  • Fires, pandemics, or epidemics
  • War, terrorism, riots, civil unrest, or public disorder
  • Government orders, actions, or restrictions
  • Utility failures, power outages, or telecommunications disruptions
  • Labor disputes, strikes, or supply chain interruptions
  • Acts or omissions of third-party subcontractors or service providers

If a Force Majeure event occurs, FixSure will provide prompt notice to the Client and will use commercially reasonable efforts to resume performance as soon as possible.

If the Force Majeure event prevents FixSure from performing services for more than thirty (30) consecutive days, either party may terminate the subscription without penalty by providing written notice to the other party.

17. Amendments & Notice

Amendments to Terms

FixSure reserves the right to amend or update these Terms, the Scope of Work, and other referenced policies at any time. Any material changes will be communicated to the Client at least thirty (30) days in advance via email, the customer portal, or at the point of purchase. Continued use of FixSure’s services after such notice constitutes acceptance of the revised Terms.

Scope of Work Integration

By reference, the most current version of FixSure’s Scope of Work (SOW), available at https://www.fixsurehome.com/knowledge/article/46, is fully incorporated into these Terms and Conditions and is legally binding as of the Client’s acceptance of these Terms. The Scope of Work outlines service details, pricing structures, plan differences, and property types served.

Notice Delivery

All notices or communications required or permitted under these Terms shall be made in writing and deemed effective when:

  • Delivered personally
  • Sent by certified mail or recognized courier service
  • Sent via email with a delivery receipt or acknowledgment

Notice Contacts

For FixSure:

FixSure, LLC

info@fixsurehome.com

Attn: Client Services

For Client:

To the address and/or email provided at the time of subscription or as updated in the customer portal.

18. General Provisions

Assignment

The Client may not assign, transfer, or delegate their subscription, rights, or obligations under these Terms without prior written consent from FixSure. Any unauthorized assignment shall be null and void. FixSure may assign its rights and obligations under these Terms without notice in the event of a merger, acquisition, internal restructuring, or sale of business assets.

Entire Agreement

These Terms and Conditions, including the incorporated Scope of Work and Privacy Policy, constitute the entire agreement between FixSure and the Client. They supersede all prior agreements, understandings, representations, and communications, whether written or oral, relating to the subject matter herein.

Severability

If any provision of these Terms is held by a court or arbitrator to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to render it enforceable, or severed if necessary. The remaining provisions shall remain in full force and effect.

Waiver

No waiver of any term or condition by either party shall be deemed a continuing waiver of such term or any other term. A waiver must be in writing and signed by the waiving party to be enforceable.

Survival

Any provisions of these Terms that by their nature should survive termination of the Client’s subscription—such as those relating to confidentiality, limitations of liability, indemnity, dispute resolution, and data use—shall continue to apply after the agreement has ended.