Scope of Work (SOW)
FixSure General Service Agreement
Effective Upon Subscription
This Statement of Work (“SOW”) is entered into by and between FixSure, LLC, a Kansas limited liability company (the “Service Provider”), and any individual or legal entity purchasing a maintenance service plan through the Service Provider’s website or authorized channels (the “Client”).
This document outlines the scope of services provided under the FixSure program and shall become a binding agreement between the Service Provider and the Client immediately upon the Client’s enrollment in any applicable service plan, without the need for further execution.
Pricing Terms
The fees associated with all services outlined in this Statement of Work, including but not limited to Residential and Commercial plans, shall be governed by the most current published pricing as maintained by the Service Provider (“FixSure”).
Pricing is subject to change at any time and is determined based on variables such as:
Service plan selection
Property type and use (Residential or Commercial)
Property size (square footage and/or unit count)
Year of construction
Billing frequency (monthly, quarterly, annually)
Applicable discounts (volume, duration, or promotional)
The current pricing schedule is published on the Service Provider’s website and/or available by written request. The Client agrees that all fees are subject to the version of the pricing schedule in effect at the time of enrollment, renewal, or plan modification.
Unless otherwise agreed in writing, any changes to pricing will take effect beginning with the Client’s next billing cycle. No retroactive price adjustments shall be applied.
Client Classification:
A Residential Client is defined as a person or entity contracting services for one or more properties that are used primarily as a place of residence.
A Commercial Client is defined as a person or entity contracting services for one or more properties that are used primarily as a place of employment, business, or operations, whether occupied by staff, customers, tenants, or contractors.
This SOW is divided into two parts:
Section A: Residential Services
Section B: Commercial Services
Each section outlines the specific scope, responsibilities, deliverables, pricing, and limitations applicable to the Client's classification. No portion of services under one classification shall be implied to apply to the other without written confirmation by the Service Provider.
The purpose of this Statement of Work is to:
Define the nature and limitations of all services provided;
Establish roles and responsibilities for each party;
Clarify service frequency, deliverables, exclusions, and billing;
Protect both the Client and the Service Provider through clear and mutual understanding of expectations.
A — Residential SOW
A.1 — HomeFix (Residential)
​Service Description
HomeFix is a recurring residential maintenance plan that provides up to one (1) hour of general handyman labor per month for minor, non-seasonal, and non-inspection-based repairs. This service is intended to address common maintenance needs that do not require the involvement of licensed trades or structural work.
Service Scope
Each scheduled HomeFix visit includes:
One (1) hour of technician labor per month
Up to forty dollars ($40.00 USD) in direct-use materials, including tax, shipping, and handling
If a requested service falls outside the scope of this agreement, the Client may choose to receive a written estimate from an authorized third-party contractor. In such cases, the included material allowance (up to $40.00) may be applied as a credit toward the approved outsourced work, subject to the Service Provider’s discretion and coordination.
Approved Repair Categories Include (non-exhaustive):
Hardware Repair & Adjustment
Tightening door hinges and knobs, adjusting or rehanging doors, replacing cabinet hardware, realigning drawers
Wall & Surface Repair
Patching drywall (under 1”), repainting patched areas (if matching paint is available), reattaching trim or baseboards
Plumbing Fixtures (Non-Systemic)
Replacing faucet aerators, toilet handles, showerheads, and basic unclogging (no disassembly or supply-line work)
General Fixture Work
Installing curtain rods or blinds, mounting wall items under 20 lbs, replacing switch or outlet plates, securing thresholds
Sealant & Caulking
Touch-up caulking around sinks, tubs, backsplashes, or window interiors
Light Fixture Work
Replacing lightbulbs (standard or LED), installing floor lamps or plug-in fixtures (no ceiling or electrical installations)
Miscellaneous Tasks
Lubricating hinges and tracks, replacing minor address signage, removing old nails, screws, or wall anchors
Exclusions
The following are expressly excluded from HomeFix:
Any task listed under SafeHome or SeasonShield
Appliance repair, HVAC work, or plumbing reroutes
Ladder work above eight (8) feet or roof access
Electrical wiring, breaker panel work, or lighting over 120 volts
Repairs exceeding one (1) hour of labor or $40 in total material cost
Services requiring city permits or inspections
Structural modifications or hazardous material handling
Visit Expiration and Credit Policy
HomeFix visits and material allowances do not roll over. If the Client fails to schedule a visit during the designated monthly period, the visit and any unused credit will expire. In the case of out-of-scope work, the material allowance may be credited toward an outsourced service when pre-approved by the Service Provider. Unused credits expire monthly and have no cash value.
Deliverables
Digital service summary detailing completed tasks and materials used
Notification of any uncovered issues requiring separate approval or quote
Access to customer support and rescheduling (minimum 48-hour notice required)
A.2 — SafeHome (Residential)
Service Description
SafeHome is a quarterly, non-invasive home inspection service intended to help Residential Clients identify early warning signs of damage, safety risks, or system failure. The service is strictly observational in nature and does not include performance of repairs or installations. Its purpose is to promote proactive maintenance through seasonal monitoring and issue identification.
Service Scope
Each SafeHome visit includes:
One (1) hour of on-site inspection conducted by a qualified technician
Functional testing of safety systems, plumbing fixtures, and visible mechanical systems
A written digital inspection report outlining observed issues, risk levels, and suggested next steps
The Client may request a printed copy of the report at no additional charge. Clients are also permitted to add or upgrade to additional service plans, including FixSure Plus, at any time during the term.
Inspection Categories & Tasks (non-exhaustive):
Safety Systems
Test smoke detectors and CO alarms (test only; no replacements)
Confirm visibility and accessibility of fire extinguishers
Verify emergency egress through windows or doors
Identify trip hazards such as loose rugs or thresholds
Plumbing Indicators
Check under sinks, tubs, and toilets for signs of active moisture
Examine visible piping for corrosion, drips, or mineral staining
Run faucets briefly to assess pressure and temperature balance
Look for mold or water damage near plumbing
Electrical Safety
Test GFCI outlets in wet or exterior zones
Check light switches and standard outlets for responsiveness
Perform visual inspection of breaker panels for corrosion or scorching
Note missing outlet covers or switch plates (HomeFix territory)
HVAC & Ventilation
Observe air flow through vents and registers
Check HVAC startup and shutoff for unusual noise (no servicing)
Log filter condition (no replacement performed)
Verify exhaust fan operation in bathrooms and kitchen
Exterior & Structure
Conduct visual walkaround to check for pooling water, siding damage, or roofline sagging
If safely accessible, inspect attic or crawlspace for signs of pests, mold, or insulation compression
Identify signs of foundation shifting or structural instability
Interior Conditions
Operate a sample of doors and windows to check sealing and locks
Confirm stair railings are securely mounted
Check walls and ceilings for visible cracking, staining, or settlement
Exclusions
The following items are excluded from the SafeHome scope:
Repairs, replacements, or adjustments of any kind
Invasive testing or disassembly of plumbing, electrical, or HVAC systems
Work requiring a ladder over 8 feet or rooftop access
Battery or filter replacement
Inspection of hazardous or unsafe areas (as determined by the technician)
Visit Schedule
Inspections are scheduled quarterly according to the following seasonal timeframes:
Spring Inspection: March through April
Summer Inspection: June through July
Fall Inspection: September through October
Winter Inspection: December through January
The Client shall receive notice of each upcoming visit at least seven (7) days in advance. Rescheduling requires a minimum of twenty-four (24) hours’ notice. Unused visits do not carry over and expire at the end of each respective season.
Deliverables
Digital inspection report detailing condition assessments and risk rankings (Green / Yellow / Red)
Recommendations for HomeFix or FixSure Plus where applicable
One printed report available by request
Reminders and scheduling updates sent via email or text
A.3 — SeasonShield (Residential)
Service Description
SeasonShield is a quarterly preventative maintenance service designed to prepare residential properties for the demands of each upcoming season. This plan focuses on proactive upkeep and environmental protection, not on diagnostics, inspections, or repairs. Each visit includes hands-on maintenance tasks tailored to the current season’s needs.
Service Scope
Each scheduled SeasonShield visit includes:
Up to two (2) hours of labor
Use of tools and materials not exceeding forty dollars ($40.00 USD) in total value per visit (including tax and shipping)
Seasonal tasks are predefined and rotate based on the time of year. Visits do not include repair work or visual-only inspections. The goal is to preserve function, extend the life of home systems, and prevent seasonal wear.
Seasonal Task Windows & Task Examples
Spring Maintenance (March – May)
Gutter and downspout clearing (ground-level or with step ladder only)
Sprinkler system startup and function check (no repairs)
Remove, clean, and reinstall window screens (ground level only)
Recaulk small exterior gaps or trim (non-painted surfaces)
Hose and spigot inspection and washer replacement
Reverse ceiling fans to spring/summer setting
Sweep decks or paver surfaces to clear organic debris
Summer Maintenance (June – August)
Exterior dryer vent flap cleaning
Trim bushes within 6" of home or A/C unit (accessible areas only)
Rinse exterior condenser fins with hose (light wash only)
Dust accessible ceiling fan blades (under 8 feet)
Lubricate fence or gate hinges
Fall Maintenance (September – November)
Winterize hose bibs and disconnect hoses
Drain a few gallons from the water heater to flush sediment (tank only)
Apply weather stripping to windows or door frames (minor gaps only)
Clear space around furnace area and inspect filter slot cleanliness
Clear leaves around foundation and gutter exits
Prepare fireplaces or chimneys (light cleaning of firebox only)
Winter Maintenance (December – February)
Reverse ceiling fans for winter airflow
Apply pipe insulation to exposed interior pipes in garages or crawlspaces
Verify attic insulation is dry and undisturbed (if accessible)
Check for minor ice dams near roof edge and confirm proper ventilation
Test sump pump functionality (if accessible)
Measure interior humidity and provide recommendations (ideal: 30–50%)
Exclusions
SeasonShield does not include the following:
Any task listed under HomeFix or SafeHome
Work exceeding two (2) hours or requiring advanced equipment
Use of materials or tools exceeding $40 per visit
Roof access or ladder use above eight (8) feet
Repairs, replacements, or installation of new equipment
Emergency responses or work on unsafe or hazardous conditions
Major landscaping, HVAC servicing, or electrical/plumbing modification
Any inspection or diagnostic service
Visit Schedule
SeasonShield visits are scheduled during the following seasonal windows:
Spring Prep: March – May
Summer Readiness: June – August
Fall Prep: September – November
Winterization: December – February
The Client will receive at least seven (7) days' advance notice of their scheduled visit. Rescheduling must be requested at least twenty-four (24) hours in advance. Unused visits do not roll over and expire at the end of the applicable seasonal window.
Deliverables
Seasonal checklist completed by the technician and filed digitally
Photographic documentation of notable exterior/weatherproofing conditions (if applicable)
Recommendations for additional services if needs exceed scope
Access to seasonal add-on services upon request (billed separately)
A.4 — FixSure Plus (Residential Bundle)
Service Description
FixSure Plus is a bundled residential service plan that includes all three core services — HomeFix, SafeHome, and SeasonShield — delivered on their respective schedules. This plan provides full-spectrum home care through monthly maintenance, quarterly inspections, and seasonal preparation.
Plan Components
Clients enrolled in FixSure Plus receive:
HomeFix: One (1) monthly visit including one hour of handyman labor and up to $40 in materials
SafeHome: One (1) quarterly inspection with a digital report
SeasonShield: One (1) seasonal preventative maintenance visit including up to two hours of labor and $40 in materials
Each component service functions under its own terms and limitations as described in Sections A.1 through A.3 of this Statement of Work. The FixSure Plus plan does not expand or override the scope of its underlying services.
Bundled Terms
Each included visit follows the same rules regarding scheduling, rescheduling (minimum 24-hour notice), and expiration
No services or materials are transferrable across service types (e.g., HomeFix credits may not apply to SeasonShield tasks)
The bundled plan may be upgraded or downgraded at any time; changes will be reflected on the next billing cycle
Deliverables
Access to all FixSure Residential Services under one bundled subscription
Consolidated digital service summaries, seasonal reports, and inspection records
Full visibility of service history via the customer dashboard
Priority scheduling preference over non-bundled Clients when availability is limited
SECTION B — COMMERCIAL SERVICES
This section of the Statement of Work (“Section B”) applies exclusively to Commercial Clients, defined as any person or entity subscribing to FixSure services for a property primarily used as a place of employment, business, or operations. Services under this section are tailored to meet the recurring maintenance and inspection needs of non-residential buildings of all types and uses.
B.1 — HomeFix (Commercial)
Service Description
HomeFix (Commercial) is a recurring preventative maintenance plan designed for businesses, offices, storefronts, and other commercial properties. The plan provides regularly scheduled visits for minor handyman services related to non-seasonal, non-inspection-based issues requiring no trade license. The scope mirrors the residential HomeFix plan but is priced and scheduled to reflect commercial property needs.
Service Scope
Each scheduled visit includes:
One (1) hour of on-site labor per property visit
Up to forty dollars ($40.00 USD) in direct-use materials (including tax and shipping)
One visit per billing period (monthly, quarterly, or yearly)
Approved Task Categories Include (non-exhaustive):
Hardware adjustments and hinge alignment
Mounting signs or lightweight shelving (under 20 lbs)
Replacing faucet aerators or basic fixture parts (non-systemic)
Caulking, sealing, or cosmetic touch-ups
Replacing lightbulbs or adjusting faceplates (no ceiling or wiring work)
Securing loose transition strips, safety signage, or visible trip hazards
Lubricating or tightening accessible door hardware
Exclusions
HomeFix (Commercial) excludes:
Work requiring a licensed electrician, plumber, HVAC technician, or general contractor
Structural repairs, electrical rewiring, or plumbing reroutes
Ladder work above 8 feet, roof or crawlspace access
Jobs requiring permits or city inspections
Appliance repair, HVAC diagnostics, or equipment disassembly
Repairs requiring more than one (1) hour or over $40 in materials
Volume Discounts
For every 2,500 ft² or per commercial unit after the first, a 2.5% discount is applied to the total plan cost. Additional discounts may apply for multi-location contracts or long-term commitments, subject to Service Provider approval.
Visit Schedule Options
The Client may choose from one of the following plan frequencies:
Monthly: One (1) visit every 30 days (±5 days)
Quarterly: One (1) visit per season
Yearly: One (1) visit annually
All visits require a 24-hour minimum notice to reschedule. Unused visits do not roll over and expire at the end of each billing cycle.
Property Access
Commercial Clients may authorize unattended entry by signing the Service Provider’s Commercial Access Waiver, allowing scheduled visits to occur without staff or management present.
Deliverables
Digital service report outlining completed tasks, materials used, and any deferred maintenance observed
Full access to service scheduling, history, and billing via FixSure’s client portal
Priority maintenance scheduling based on property tier or service volume
B.2 — SafeHome (Commercial)
Service Description
SafeHome (Commercial) is a quarterly, non-invasive inspection service designed to help Commercial Clients identify early signs of wear, safety hazards, or system issues in business and commercial spaces. The scope mirrors the residential SafeHome plan but is adapted to the structure and pricing needs of commercial properties.
This service is strictly observational in nature and does not include repair or maintenance tasks. Its purpose is to promote proactive facility management and regulatory compliance.
Service Scope
Each SafeHome inspection includes:
One (1) hour of visual and functional testing by a qualified technician
Documentation of risks, deficiencies, and general building health
Digital inspection report delivered within five (5) business days
Printed report available upon request
Inspection Categories & Tasks (non-exhaustive):
Safety Systems
Test smoke detectors and CO alarms
Confirm extinguishers are accessible and properly charged
Review exits for emergency egress compliance
Identify trip hazards (e.g., cables, mats, transitions)
Plumbing Risk Indicators
Check under sinks and restroom fixtures for leaks or corrosion
Test faucet function and temperature balance
Inspect exposed pipes for signs of wear
Note water staining or mold near plumbing
Electrical Safety
Test all accessible GFCI outlets
Confirm basic switch and outlet operation
Visually inspect electrical panels for scorching, rust, or overcrowding
Identify missing or broken cover plates
HVAC & Ventilation
Confirm proper air flow from vents and registers
Observe HVAC start-up/shut-down (no service performed)
Log air filter condition
Test exhaust fan function in restrooms or kitchens
Exterior & Structure
Walk perimeter to assess drainage, foundation, and siding
If accessible, inspect attic or utility space for pests, leaks, or insulation issues
Check signage, exterior lighting, and door function
Interior Conditions
Test windows and doors for sealing, lock operation, and drafts
Confirm stair railings are secure
Document wall or ceiling damage, settlement cracks, or leaks
Exclusions
SafeHome (Commercial) does not include:
Any repairs, adjustments, replacements, or material installation
Ladder use above 8 feet or access to restricted or hazardous spaces
Diagnostics, disassembly, or code enforcement inspections
Testing requiring specialized tools or licensing
Fire panel, sprinkler, or commercial alarm testing (unless prearranged)
Visit Schedule Options
Clients may choose from:
Monthly inspections (1 per 30 days)
Quarterly inspections (Spring, Summer, Fall, Winter)
Annual inspection (one-time service)
All inspections require at least 24 hours’ notice for rescheduling. Visits not used within the designated period expire at the end of that billing cycle.
Deliverables
Digital inspection report outlining findings and risk prioritization
Printed copy available by request
Access to service logs and historical inspection data via client portal
Referral recommendations for in-scope or third-party services as needed
B.3 — SeasonShield (Commercial)
Service Description
SeasonShield (Commercial) is a quarterly preventative maintenance service designed to prepare commercial properties for seasonal shifts. This service includes hands-on maintenance tasks to preserve building integrity, protect systems, and reduce seasonal wear. While pricing options exist for monthly, quarterly, or annual billing, service visits are performed quarterly only.
Service Scope
Each visit includes:
Up to two (2) hours of seasonal maintenance
Use of materials and consumables up to forty dollars ($40.00 USD) per visit
A task completion checklist submitted to the Client after each visit
Tasks are selected from a predefined seasonal list and adjusted to suit the building’s needs and weather conditions. Visits are scheduled within seasonal service windows.
Seasonal Task Windows & Examples
Spring (March – May)
Gutter clearing, sprinkler startup (visual test only), screen cleaning, minor exterior caulking, hose inspection, ceiling fan reversal, and debris clearing.
Summer (June – August)
Dryer vent cleaning, vegetation trimming, condenser rinsing, ceiling fan dusting (under 8 ft), and gate hinge lubrication.
Fall (September – November)
Winterization of hose bibs, water heater sediment flush, weatherproofing minor gaps, furnace area prep, light leaf clearing, and fireplace prep.
Winter (December – February)
Ceiling fan reversal, pipe insulation installation, attic access check, sump pump test, ice dam clearance (limited), and humidity monitoring.
Exclusions
Repairs or diagnostics
Any services from HomeFix or SafeHome categories
Tasks exceeding 2 hours or requiring more than $40 in materials
Roof or ladder work above 8 feet
Appliance, HVAC, plumbing, or electrical modifications
Emergency services or after-hours availability
Visit Schedule
Visits are performed quarterly only, regardless of billing cycle. The Client receives a 7-day advance notice of each scheduled visit. 24-hour notice is required to reschedule. Visits expire at the end of each seasonal window and do not carry over.
Deliverables
Completed seasonal task checklist
Technician notes and photo documentation (if applicable)
Recommendations for additional services or repairs (via HomeFix or third-party referral)
Service log accessible in the FixSure client portal
B.4 — FixSure Plus (Commercial)
Service Description
FixSure Plus (Commercial) is an all-inclusive service plan that combines the HomeFix, SafeHome, and SeasonShield offerings into a single bundled solution for commercial properties. This plan delivers full-spectrum preventive care across maintenance, inspections, and seasonal upkeep — ensuring year-round functionality, compliance, and operational readiness.
Included Services
The following services are provided in accordance with their respective scopes as outlined in Sections B.1 through B.3 of this Statement of Work:
HomeFix (Commercial) – Monthly minor repair service (1 hour + $40 material cap)
SafeHome (Commercial) – Quarterly inspection service (1 hour, observation only)
SeasonShield (Commercial) – Quarterly seasonal maintenance (2 hours + $40 material cap)
Each service shall be delivered according to its standard schedule and limitations. No scope is altered or expanded by participation in this bundled plan.
Visit Frequency
FixSure Plus delivers:
One (1) HomeFix visit per month
One (1) SafeHome inspection per quarter
One (1) SeasonShield visit per quarter
Visits will be scheduled independently to align with operational convenience unless otherwise requested by the Client.
Property Access
As with other services, Clients may authorize unattended entry through the execution of a Commercial Access Waiver, allowing FixSure technicians to perform scheduled visits without a representative on site.
Pricing
FixSure Plus (Commercial) is billed in accordance with the terms set forth in the Pricing Terms section of this Statement of Work. The total cost is calculated based on:
The Client’s selected billing cycle (monthly, quarterly, or annually)
Property year built, total square footage, and number of units
Applicable volume or multi-site discounts
All pricing is governed by the Service Provider’s current published rate schedule.
Deliverables
Consolidated digital service records for all included visits
SafeHome inspection reports (digital; printed on request)
SeasonShield task completion checklists
Recommendations or referrals for uncovered repair items
Access to full service history and billing via the FixSure client portal
Priority scheduling for all visit types
Modifications & Plan Management
The Client may upgrade, downgrade, or cancel the FixSure Plus plan with 30 days’ written notice
Any changes to plan tier, property classification, or service frequency must be reviewed and approved by the Service Provider
Adjustments in pricing resulting from changes shall be reflected in the next billing cycle
SECTION C — LEGAL TERMS
C.1 — Incorporation into Terms & Conditions
This Statement of Work (“SOW”) is incorporated into and governed by the FixSure Terms & Conditions, available at https://fixsurehome.com/terms. In the event of any conflict between this SOW and the Terms & Conditions, the Terms & Conditions shall prevail unless explicitly stated otherwise.
C.2 — Effective Date & Term
This SOW becomes effective upon the Client’s enrollment in any FixSure service. All services are offered on a month-to-month basis by default, unless the Client selects a quarterly or annual plan at the time of enrollment. All plans automatically renew at the end of each billing cycle unless canceled in accordance with Section C.4.
C.3 — Pricing Terms
All service fees are governed by the Pricing Terms set forth in this SOW. FixSure reserves the right to revise its pricing structure at any time. Updated pricing shall be effective upon the Client’s next billing cycle. Pricing is determined based on property type, square footage, year built, selected service tier, and billing frequency.
C.4 — Cancellation & Refunds
The Client may cancel service at any time by providing written or electronic notice. All service fees are non-refundable, including any prepaid plans, partially used billing cycles, or unused visits. FixSure does not offer prorated refunds for cancellations initiated by the Client.
C.5 — Force Majeure
FixSure shall not be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including but not limited to acts of God, natural disasters, weather conditions, pandemics, labor shortages, equipment failure, power outages, or governmental actions. Any such delay or failure shall not constitute a breach of this agreement.
C.6 — Limitation of Liability
To the fullest extent permitted by law, FixSure shall not be liable for any indirect, incidental, consequential, special, or exemplary damages arising out of or in connection with the services provided under this SOW. FixSure’s total liability for any claim shall not exceed the total fees paid by the Client during the three (3) months preceding the event giving rise to such claim.
C.7 — Acceptance & Binding Effect
The Client’s enrollment in any FixSure plan, including checking the required box to accept the Terms & Conditions at checkout, constitutes full and binding acceptance of this SOW and all provisions contained herein. No physical signature is required for enforceability.
C.8 — Governing Law & Venue
This SOW shall be governed by and construed in accordance with the laws of the State of Kansas. Any disputes arising from or relating to this agreement shall be brought exclusively in the courts of Riley County, Kansas, and the parties irrevocably submit to the jurisdiction thereof.